Frequently asked questions

Sage ID is a unified sign-in system that gives you and your users access to your Sage applications.

After you add a new user in User Management and click the Invite button, the user receives an email invitation with a link they can click to create a new Sage ID (or to sign in with an existing Sage ID, if they have one already).

In other words, when you add a new user in User Management:

• If the user does not have a Sage ID, enter the email address they will use when signing up for a Sage ID.
• If the user already has a Sage ID, enter the email address used for their existing Sage ID.

When you purchase a Sage product or suite of products, Sage creates a secure "customer site" where your company data is stored and managed. Depending on how you use our products, you may have one customer site for your company, or you may have several customer sites for different companies and/or Sage products.

To edit user records, give access to additional applications, or remove access to an application:

1. Click Edit.
2. Update the user record and select applications.
3. Click Save.
4. If you gave the user access to a new application, click Re-Invite. The user will receive an updated email with links to applications they are authorized to use.

To remove a user record, select a user and click Remove. The user will no longer have access to any of your Sage applications.

All new users are inactive when the records are created. After the user accepts your invitation and creates a Sage ID, a check mark appears in the Active column.

This message appears if the number of invited users in your system exceeds the number of user licenses you purchased.

If you see this message, you must either reduce the number of users in your system or purchase additional user licenses. After a grace period, if the number of invited users still exceeds the number of user licenses, all non-administrative users will be denied access to your Sage applications.